Shipping & Deliveries

Delivery Pricing

Australia Wide tracked shipping is FREE for all orders over $120 (excluding shipping). This is automatically applied at checkout. For orders under $120, the shipping fee is a flat rate of $8.95.

Bulky shipping charges apply.

International Orders: Standard tracked international shipping is charged at a flat rate of $24.95 per order. 

Bulky shipping charges apply.

For international orders, the customer is responsible for all customs/duties fees, if applicable. 

Shipping & Delivery Policy

Your order will be packaged in certified home compostable postage bags which are fully biodegradable. 

For purchase of our products which are hand made to order, please allow for a production time as indicated on your product listing. Orders which include customised items will be shipped once the customised order is complete. If you have an urgent order, please contact us - we will do our best to accommodate your requests.

A tracking number will be provided once your package is dispatched.

​Once your order has been shipped, Toille does not accept any responsibility for loss, delivery delay or any damage to your package. This can be a result of a delay caused by our carrier that we have no control over or any event out of our reasonable control or foresight.

Toille does not accept refunds due to shipping and delivery delays as they are outside of our control. 

Safe drop is performed at the customers risk and Toille is not liable for parcels which are marked delivered with safe drop that go missing.

Delivery Timeframes

As an approximate guide, Australian deliveries will usually arrive within 4-5 days. Please allow for additional time if you are in a more remote location.

For international deliveries, please allow approximately 2-4 weeks.

Please note that we are not responsible for custom charges that you may incur by purchasing through our site - please take the time to look at your home country's custom and tax laws. 

*Please note all delivery times are an estimate only and are not guaranteed. Deliveries may take longer to arrive, especially during busy holiday periods, so please allow additional extra working days over known busy holiday periods.

If you require an urgent delivery, please contact us prior to purchase so that we can ensure your parcel gets to you as soon as possible.

COVID-19: Please allow extra time due to Covid-19 delivery delays. There have been unprecedented delays in shipping, which is unfortunately completely out of our control. 

Please note these time frames are approximate and based on business days from the day of dispatch. 

Track Your Order

Once you receive your shipping confirmation email, you can track your order by clicking the link in the email.